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Privacy Policy

Hintonn Privacy Policy

 

Privacy Policy

Effective Date: 25 March 2025
Applies Globally

 

1. INTRODUCTION

Welcome to Hintonn, a brand of CustomerLab ("Hintonn", "we", "us", or "our"). We are committed to protecting your privacy and handling your data transparently. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website (www.hintonn.com ) or use our AI-powered services.

If you do not agree with this policy, please do not use our services.

 

2. WHO WE ARE

Hintonn is a global AI-powered customer communication platform.

  • Registered Office: 16192 Coastal Highway, Lewes, Delaware - 19958, Sussex, USA

  • India Office: 405, Gala Empire, Opp. Doordarshan TV Tower, Thaltej, Ahmedabad, Gujarat, India – 380058

  • Email: connect@customerlab.in

  • Phone: +91 98983 95858

 

3. INFORMATION WE COLLECT

We may collect the following types of personal data:

a. Information You Provide

  • Name, email address, company name, and phone number

  • Payment and billing details (handled securely through third-party processors)

  • Chat or form submissions on our website

  • Information uploaded during onboarding or for AI training

b. Information We Collect Automatically

  • IP address, device type, browser type

  • Cookies, web beacons, and similar technologies

  • Usage logs, clickstream data, time spent on pages

c. Third-Party Integrations

  • Social media and communication tools (e.g., Facebook Pixel, WhatsApp)

  • Analytics providers (e.g., Google Analytics)

  • CRM and lead tracking systems

 

4. HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

  • To provide, personalize, and improve our services

  • To communicate with you about your subscription or inquiries

  • For onboarding, AI model customization, and service deployment

  • To process transactions and manage billing

  • For marketing, analytics, and customer support

  • To comply with legal and contractual obligations

We do not sell your personal information to third parties.

 

5. LEGAL BASES FOR PROCESSING (GDPR COMPLIANCE)

We process your personal data based on:

  • Your consent (e.g., when you subscribe or opt into communications)

  • Contractual necessity (to fulfill our service agreement)

  • Legitimate interests (improving service, fraud prevention)

  • Legal obligations (e.g., tax, data protection compliance)

 

6. YOUR RIGHTS

Depending on your jurisdiction, you have rights over your personal data:

Right

Description

Access

Request a copy of your personal data.

Rectification

Correct inaccurate or incomplete data.

Deletion (Right to be Forgotten)

Request deletion of your personal data.

Restriction

Limit the processing of your data.

Objection

Object to processing based on legitimate interests or marketing.

Data Portability

Request your data in a machine-readable format.

Withdraw Consent

You can withdraw your consent at any time.

 

To exercise these rights, contact us at connect@customerlab.in.

 

7. DATA RETENTION

We retain your personal information only as long as necessary to:

  • Provide our services and fulfill contractual obligations

  • Comply with legal, tax, and regulatory requirements

  • Resolve disputes and enforce agreements

Data used for AI training is securely retained only for the duration of your subscription and purged or anonymized after termination.

 

8. DATA SECURITY

We implement industry-standard measures to protect your data:

  • Secure hosting and encryption (SSL/TLS)

  • Access controls and internal policies

  • Anonymization of training data wherever possible

  • Regular audits and vulnerability testing

 

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred and stored in data centers located in the United States, India, or other jurisdictions. When we transfer data internationally, we ensure appropriate safeguards are in place (e.g., standard contractual clauses under GDPR).

 

10. CHILDREN’S PRIVACY

Hintonn services are intended for users 18 years and older. We do not knowingly collect data from children under the age of 16. If we learn that a child has submitted personal information, we will promptly delete it.

 

11. THIRD-PARTY LINKS & SERVICES

Our website may contain links to third-party platforms or services (e.g., WhatsApp, LinkedIn, Stripe). This Privacy Policy does not apply to those services. Please review their privacy practices before sharing your data.

 

12. COOKIES & TRACKING TECHNOLOGIES

We use cookies to:

  • Analyze traffic and improve site performance

  • Store your preferences

  • Personalize your experience

For more details, see our [Cookie Policy].

 

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted with a new "Effective Date" at the top. Your continued use of the site constitutes acceptance of the revised policy.

 

14. CONTACT US

If you have questions or requests regarding this Privacy Policy, contact:

Data Protection Officer
📧 Email: legal@customerlab.tech
📞 Phone: +91 8062179570
🌐 Website: www.hintonn.com

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